Me, my wife and our 2 kids have been going to Seidenberg Protzko Eye Associates for at least 6 years for an eye exam every two years. My last visit in 2014, I felt was rushed and I was only seen by a student. My prescription was off and I suffered with it for the two year, so this year I went to Dr Lavenburg just up Rt 40 from Seidenberg Protzko Eye Associates, by the MVA. I had a much better eye exam and the total cost was $0.00. My wife and Kids still went to Seidenberg Protzko Eye Associates and I received a bill for $20.36 for my wife and $20.36 for my son. Turns out Seidenberg Protzko Eye Associates was coding the eye exams as a medical visit, not as a routine every two year eye exam. They billed my medical insurance, not my eye insurance which would have been $0.00. I did not realize they were doing this until I went to Dr. Lavernburg and was informed that my eye insurance eye exam was free every two years. The best is when I caught the error and called my insurance companies they confirmed and instructed Seidenberg Protzko Eye Associates to re code the visit as an eye exam. They would not change the code. So I called and spoke to several people in billing they still would not change the code saying that it was a medical eye exam because two years ago the doctor asked your wife and son to return for a follow up in two years. I said what? We come every two years for an eye exam anyway. They said yes but since the doctor asked them to return it is medical not a routine eye exam. Obviously they make more money billing the medical side of your insurance and the patient is stuck with the medical deductible and unused eye exam insurance that was also paid for. I always pay my bills so I reluctantly paid the two $20.36 charges however the entire family will be going to Dr. Lavenburg for our next visit. I would avoid Seidenberg Protzko Eye Associates. Not the best eye exam and questionable billing practices.
Do yourself a favor and avoid this place!! MOST HORRIBLE! MY experience today was a NIGHTMARE!
Seidenberg Protzko Eye Associates is a US Doctor based in Elkton, Maryland. Seidenberg Protzko Eye Associates is located at 360 E Pulaski Hwy #1, Elkton, MD 21921, USA.
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